1. Introduction

Ola Laundry ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our laundry services or visit our website. This policy is in compliance with the Personal Data Protection Law (PDPL) of the Kingdom of Bahrain.

2. Information We Collect

We collect the following personal information when you place an order or use our services:

• Full name
• Phone number
• Email address (if provided)
• Delivery address (if provided)
• Order history and service preferences
• Payment transaction records
• Membership plan details and credit usage history (OLA CLEAN CLUB)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and managing your laundry orders
• Communicating with you about your orders via SMS, WhatsApp, or email
• Providing customer support and responding to inquiries
• Improving our services and customer experience
• Sending promotional offers (only with your consent)
• Complying with legal obligations under Bahraini law

4. Data Storage & Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and access is restricted to authorized personnel only. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our operations (e.g., SMS/notification services), under strict confidentiality agreements
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of our business, customers, or others

6. Your Rights

Under the laws of the Kingdom of Bahrain, you have the following rights regarding your personal data:

• Right to access your personal data
• Right to correct inaccurate data
• Right to request deletion of your data
• Right to withdraw consent for marketing communications
• Right to lodge a complaint with the relevant supervisory authority

To exercise any of these rights, please contact us using the details provided below.

7. Cookies & Session Data

Our website uses essential cookies and session data to provide core functionality such as language preferences and order processing. We do not use tracking cookies or third-party analytics that collect personal data.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take immediate steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on our website with the revised date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at our store or through the contact information available on our website.